ALL TRIALLISTS 

1. PRICE & SHIPPING

The trial price offered does not reflect our full (normal) retail price and is a contribution to the post & packaging costs we incur, for this reason we will only ship products made via this trial to a UK address. 

2. REFUNDS & REIMBURSEMENT

In the event that your trousers don't fit as well as you hoped, we will discuss potential alterations with you. In the first instance, a condition of the trial is that you inform us about this: in some cases we may be able to alter and in other cases not. See next section for the process.

We are offering a full Money Back Guarantee: in the event that we cannot alter - OR you tell us that you would refer to simply have a refund instead of an alteration - we will reimburse you in full for the trial price paid. Reimbursements can only be made to the card you originally paid with.

3. IF THERE IS A PROBLEM WITH YOUR TROUSER FIT 

As a trial, it is critical that we learn where we didn't get it quite right with the product you were sent. if you believe the trousers don't fit well, a condition of the trial is to provide us with details of the 'fit problem' so that we can improve, this will be required before we can arrange either an alteration or a refund. This process is:
1. you will have to send information (description on email and a photo) to explain the problem (or, if easier, we can chat by Zoom). 
2. we will assess the nature of the problem and inform you whether or not an alteration will solve the problem.
3. you then have the choice of accepting an alteration, so that you can achieve a better fit and we can store your individual size profile OR you can choose to decline an alteration and follow the reimbursement process below.

For clarity, we are unable to offer exchanges for other G&G products and we are under no obligation to offer a replacement product.

4. REIMBURSEMENT PROCESS

Subject to completing the steps in section 3. above, should you request a reimbursement, we will arrange to refund you in full once we have received the item at the address below, in its original packaging, clean, undamaged and unaltered. The triallist is responsible for the postage cost of returning the item, the item should be sent to Gormley & Gamble Ltd, Allbright, 24-26 Maddox St, London W1S 1PP.

5. CONFIDENTIALITY - YOUR OBLIGATIONS 

It is your responsibility to not forward or post communications regarding our trial to non-participants or anyone other than Gormley & Gamble staff, this includes but is not limited to sharing trial web page links or posting references on social media.

6. CONFIDENTIALITY - OUR OBLIGATIONS

We warrant that we will not pass on your measurements, fit-related data or any other personal data, except for the purposes of capturing a range of data to create your unique pattern and for the purposes of manufacturing & shipping your garment. You are also protected by the general Privacy Policy set out in our general Terms & Conditions. 

7. FEEDBACK - YOUR OBLIGATIONS

In order to deliver on the objective of our trial, a condition of the trial and the trial price offered is that all triallists will provide us with feedback at a minimum of 2 points in the process, including (a) a survey on your overall experience (b) answering a set of questions about the fit and (c) sending us a photo wearing the final garment when you receive it (this can be anonymised or faces hidden - we just want to see the trouser fit!). 

8. COMMUNICATION

All correspondence regarding the trial should be sent to contact@gormleyandgamble.com 

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PART 2 - FOR TRIALLISTS PARTICIPATING IN OUR 'PHYSICAL' FIT-FINDER TRIAL GROUP ONLY. 

If you have been asked to use our virtual consultation process where we capture body measurements using your device camera, then this section is NOT relevant to you! 

RETURNING YOUR FIT-FINDER TROUSERS
"Fit-Finder" trousers in this section is defined as the fitting garment, with a range of adjusters, that we ship to you and we use to determine your ideal trouser size. It does not refer to the 'end product' that we custom-make for you once you have been through the Fit-Finder process.

2A Even where other conditions for eligibility are met, in no case will Gormley and Gamble issue any refund until the Fit Finder trousers we sent to you have been returned to us using the return envelopes provided. This will be determined by our courier confirming drop-off at the designated company address (we will provide labels) and not determined by the customer.
2B The Fit Finder garments must be returned undamaged, with no visible wear or tear, no changes or alterations made by the customer and returned in the original suit bag we provided.
2C Out Fit Finder garment is patent-pending and highly specialised, meaning they are a high cost to replace and therefore, in the event that you do not complete the Fit Finder process and therefore never enter the production stage, we reserve the right to retain the full amount you paid for your order indefinitely until such time as the Fit Finder garment has been returned to us as set out in 2A and 2B above.