Privacy policy

Last updated: 4 August 2026

This policy explains how Holden & Hunt uses personal information when you visit our website, contact us, book an appointment, attend a fitting or place an order.

1. Who we are

Holden & Hunt is a trading name of Gormley and Gamble Ltd, registered in England and Wales under company number 09265932. Gormley and Gamble Ltd is the controller of the personal information described in this policy.

Registered office: 1st Floor, 29 Thurloe Street, London, SW7 2LQ

Website: www.holdenandhunt.com

Email: concierge@holdenandhunt.com

Post: Privacy Enquiries, Holden & Hunt, 1st Floor, 29 Thurloe Street, London, SW7 2LQ

ICO registration number: ZB206366

2. The information we collect

The information we collect depends on how you interact with us. It may include:

• Contact and account details, such as your name, address, email address, telephone number and account information.

• Appointment and consultation details, including your preferred service, occasion, timescales and correspondence with us.

• Measurements and garment records, including sizing, fit preferences, posture observations, fitting notes, patterns, specifications, fabric choices and relevant photographs.

• Order, payment and delivery information, including purchases, deposits, balances, refunds, transaction references and delivery details.

• Website and marketing information, such as your IP address, device and browser details, website activity, cookie choices, marketing preferences and interaction with our emails.

• Customer-service information, including enquiries, feedback, complaints, alteration requests and other communications.

3. How we collect information

We collect information directly from you when you use our website, contact us, book or attend an appointment, request swatches, place an order, attend a fitting or subscribe to marketing.

We may also receive information from Shopify, booking and calendar services, payment providers, couriers, social-media and advertising platforms, or from someone acting on your behalf. Existing Gormley & Gamble client and garment records may continue to be used by Holden & Hunt as part of the change of trading name.

4. How and why we use information

We use personal information only where we have a lawful reason to do so. The main purposes and lawful bases are set out below.

Marketing choices

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us. This will not stop service messages about appointments, orders, fittings, payments or delivery. We may keep your email address on a suppression list so that we continue to respect your opt-out request.

5. Who we share information with

We do not sell personal information. Where necessary, we may share relevant information with:

• Factories, tailors, cutters, dressmakers and alteration partners involved in making or adjusting your garments.

• Shopify, payment, booking, calendar, email and other technology providers.

• Google, Meta and other analytics or advertising providers where you have consented to the relevant cookies or technologies.

• Couriers, postal operators, customs agents and logistics providers.

• Our accountants, lawyers, insurers, IT providers and other professional advisers.

• Courts, regulators, tax authorities, police or other public bodies where required or permitted by law.

• A purchaser, investor or successor if our business or assets are sold, reorganised or transferred.

We share only the information reasonably required for the relevant purpose and expect our service providers to protect it appropriately.

6. International transfers

Some of our ecommerce, payment, marketing, analytics and technology providers may process or permit access to personal information outside the United Kingdom, including in the United States or Canada. Where this happens, we use an appropriate safeguard recognised under UK data-protection law. You may contact us for more information about the safeguards relevant to your information.

7. How long we keep information

We keep personal information only for as long as reasonably necessary. Our general retention periods are:

• General enquiries and appointments that do not lead to an order: normally up to three years after our last meaningful interaction.

• Measurements, patterns, fitting notes and garment history: while you remain an active client and normally for up to seven years after your last order or meaningful interaction.

• Orders, invoices and accounting information: normally at least six years after the end of the relevant financial year.

• Complaints, alterations and disputes: normally up to six years after the matter is resolved, depending on its nature.

• Marketing information: while you remain subscribed or while we have another lawful basis to contact you. Suppression-list records may be kept longer so we can respect your opt-out.

• Cookies and analytics information: for the period shown in our cookie-preference centre or set by the relevant provider.

We may keep information longer where necessary to comply with law or establish, exercise or defend a legal claim. At the end of the relevant period, information will be deleted, anonymised or securely archived as appropriate.

8. How we protect information

We use appropriate technical and organisational measures to protect personal information, including access controls, password protection, secure service providers and staff confidentiality procedures. No online system is completely secure, so please keep account passwords confidential and contact us if you believe your information has been compromised.

9. Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete or restrict the use of your information in certain circumstances.

• Object to processing based on our legitimate interests.

• Object at any time to the use of your information for direct marketing.

• Receive certain information in a portable, machine-readable format.

• Withdraw consent where we rely on consent.

We do not currently use automated decision-making that has legal or similarly significant effects on clients.

To exercise your rights, email concierge@holdenandhunt.com or write to Privacy Enquiries, Holden & Hunt, 1st Floor, 29 Thurloe Street, London, SW7 2LQ. We may need to confirm your identity. There is usually no fee, although the law allows a reasonable fee or refusal in limited circumstances.

10. Complaints

Please contact us first if you have concerns about how we use your information. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or by writing to Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

11. Children

Our website is not directed at children, and online orders and appointments should normally be made by someone aged 18 or over. We may provide garments for a client under 18 where a parent, guardian or responsible adult is involved, and we will collect only the information needed to provide that service.

12. Photographs and events

We may take or receive photographs for fitting, design or production purposes. Where a person is the main subject of promotional photography or video, we will explain the intended use and obtain any consent required. Incidental photographs at wider events may be used where this is reasonable and lawful.

13. Third-party links and policy updates

Our website may link to services operated by other organisations. We are not responsible for their privacy practices, so please review their privacy information before providing personal details.

We may update this policy when our services, systems or legal obligations change. The latest version will be published on our website, and we will take reasonable steps to highlight any material change.

Cookies Policy

14. What cookies are

Cookies are small files stored on your device when you visit a website. In this policy, “cookies” also includes similar technologies such as pixels, tags, scripts and local storage. They help websites operate, remember choices, understand how they are used and measure advertising.

15. Cookies we use

Strictly necessary cookies

These are required for functions such as checkout, payments, security, account login, shopping baskets and remembering your privacy choices. They do not ordinarily require consent.

Functional cookies

These remember choices and provide additional website features. Where consent is required, they will not be used unless you agree.

Analytics cookies

These help us understand how the website is used and improve its performance. We may use providers such as Google Analytics. Non-essential analytics cookies will not be used unless you consent, except where a legal exemption applies.

Advertising cookies

These help measure advertising, create audiences and show more relevant advertisements. We may use providers such as Meta and Google. Advertising cookies will not be used unless you consent.

Email tracking

Marketing emails may contain technologies that show whether an email was delivered, opened or interacted with. You can unsubscribe at any time and may also be able to block automatic image loading through your email settings.

16. Cookie details and choices

Our cookie-preference centre provides current information about the cookies and similar technologies in use, including their provider, purpose, category and duration.

When you first visit our website, you can accept optional cookies, reject them or manage individual categories. Strictly necessary cookies will remain active. You can change or withdraw your choices at any time through “Cookie Settings” in the website footer. You can also use your browser settings, although blocking some cookies may affect website functionality.

17. Contact us

For questions about this Privacy and Cookies Policy, email concierge@holdenandhunt.com or write to Privacy Enquiries, Holden & Hunt, 1st Floor, 29 Thurloe Street, London, SW7 2LQ.