Shipping policy

Delivery options and charges vary depending on your location and will be confirmed at checkout, on your invoice or before your order is finalised.

Production Lead Time

Our made-to-measure garments are made individually for each client and usually have a production lead time of 6-8 weeks from confirmation of your order, measurements and payment.

More complex bespoke or specialist orders may take longer. Your expected timeframe will be confirmed when your order is placed.

Shipping times begin only once your garment has been completed and dispatched.

Ready-to-Wear Orders

Ready-to-wear items are usually dispatched within 3 working days of your order being confirmed.

During particularly busy periods, dispatch may take slightly longer. You will receive tracking information once your order is on its way.

UK Delivery

UK orders are sent using a tracked delivery service (usually DHL Express).

Once dispatched, orders will usually arrive within 1-2 working days. You will receive tracking information when your order is on its way.

International Delivery

International orders are sent by tracked courier.

Estimated delivery times from dispatch are 3-5 working days.

International orders are normally sent Delivered Duty Paid (DDP). This means the price you pay includes delivery, customs duties and local taxes, so you should not normally be charged anything further when your order arrives.

If DDP delivery is not available for your destination, we will let you know before confirming your order.

Studio Collection

You are welcome to collect your order from our studio once we have confirmed that it is ready.

Collections are by appointment from:

Holden & Hunt
1st Floor, 29 Thurloe Street, South Kensington, London, SW7 2LT

Please do not travel to collect your order until you have received confirmation from our team.

Any outstanding balance must be paid before the garment is collected.

Shipping Times and Delays

The delivery estimates above begin from the date your completed order is dispatched, rather than the date it is placed.

Courier, customs or transport disruption may occasionally cause delays outside our reasonable control. If we become aware of a significant delay, we will contact you and provide an updated timeframe.

Delivery Details

Please ensure that your delivery address and contact details are complete and accurate.

You may be responsible for reasonable redelivery costs where delivery is unsuccessful because:

  • An incorrect or incomplete address was provided

  • Nobody was available to receive the parcel

  • The parcel was not collected from the courier

  • Customs information requested from you was not provided

Please contact us promptly if your parcel appears damaged, delayed or missing.

Contact

For questions about shipping or collection, please contact:

Email: concierge@holdenandhunt.com
Telephone: 02034110310